CloudLabs support team is available 24/7 for 365 days over email and live chat. There are separate support channels available for both Learners and Instructors.
This page provides instructions on how to get support.
What you can do before contacting support
If something is not working the way you expect, check the Common Troubleshooting Guides to see if your issue is described.
For support related to accessing the lab environment or any related queries, please get in touch with your instructor or program contact first. They can provide an immediate solution.
If nothing works out, your Instructor will help you connect to our support team for resolution.
For self-service MOC HOL (Microsoft Official Curriculum)
Instructor & Admin Support
Your lab signup info email will include the support email address and live chat support links. For your ease of access, here are the links:
Email Support: firstname.lastname@example.org
Live Chat Support (For Instructors / Proctors) : https://cloudlabs.ai/ms-support
Support Contacts for Microsoft Official Curriculum Labs Only
If you are teaching MOC courses, you can use the following support contacts. You will find the same information in your lab signup info email sent by us.
Email Support: email@example.com
Live Chat Support (MOC Only) (For Instructors & Proctors) : https://cloudlabs.ai/moc-support
Unable to find your support contacts?
If you are unable to find your support contacts, you can directly connect with us at.
Request Access / Sales / Enquiries : firstname.lastname@example.org
Support Email: email@example.com
Live Chat Support Link (General Queries and Information) (For Instructors & Proctors) : https://cloudlabs.ai/live-support
- Provide your Workshop’s unique ID/Request ID/Courseware marketplace Order ID/Course Name etc if available for faster resolution.
- Please include student information (Deployment ID or registered email address) while reporting issues related to a specific environment.
- Feel free to request a Microsoft Teams meeting to continue support with audio calls and screen share through Teams.
- If you are a learner performing MOC labs, please enter your registered email address when initiating the chat session.